Terms and conditions of service

1. Identification

The website **www.betweenroots.pt** is the responsibility of:

**BETWEENSROOTS, Inc.**
CNPJ: 510 600 298
Rua da Bouça n.º 48
4990-755 Seara
Ponte de Lima – Portugal
Telephone: +351 917 602 414
Email: info@betweenroots.pt

These Terms and Conditions govern the use of this website.

2. Purpose of the website

The website is intended to present BETWEENSROOTS, Lda., the accommodations and properties available for holidays, and their respective services.

The website also allows you to request information and make reservations through the contact methods provided.

3. Website Usage

The user agrees to use the website lawfully and responsibly, refraining from any actions that may:

* harm the operation or security of the site;

* interfere with associated IT systems;

* compromise the rights of BETWEENSROOTS, Ltd. or third parties;

* use the content for illegal purposes;

* attempt to gain unauthorized access to systems or information.

4. Accommodation Information

BETWEENSROOTS, Inc. strives to ensure that the descriptions, photographs, features, and other information presented on the website are accurate and up-to-date.

However, changes may occur due to maintenance, renovation, equipment replacement, or other circumstances.

The photographs are for informational purposes only and aim to accurately represent the accommodations and their characteristics.

5. Reservation Requests

The client may make a reservation request:

* through the form available on the website;

* by email;

* by telephone.

The form may request information necessary for the analysis of the request, including name, email, desired check-in and check-out dates and times, number of adults and children, number of rooms, desired accommodations, and any observations.

**Submitting a request through the form, email, or telephone contact does not, in itself, constitute confirmation of the reservation.**

BETWEENSROOTS, Inc. will verify availability and communicate the applicable conditions to the client.

The reservation will be considered confirmed upon acceptance of the terms communicated to the client by BETWEENSROOTS, Ltd.

6. Prices and Availability

Prices and availability shown on the website, when applicable, may be subject to confirmation at the time of the request.

The price and conditions actually applicable to the reservation will be communicated to the client before confirmation.

7. Specific Reservation Conditions

The specific conditions applicable to each reservation are:

* price;

* payment method and deadline;

* cancellation or modification conditions;

* check-in and check-out times; * Accommodation capacity;

* Other conditions relevant to the stay;

These will be communicated to the client during the booking process.

When the booking is made through an external platform, the terms and conditions of that platform may also apply.

8. Guest Obligations

The guest must use the accommodation, facilities, furniture and equipment responsibly.

They must respect the maximum capacity of the accommodation, the communicated safety and usage rules, and applicable legislation, avoiding behaviors likely to cause damage or disturb third parties.

9. Damages

The guest may be held liable for any damage they demonstrably cause to the accommodations, furniture or equipment during their stay, in accordance with applicable legislation and the conditions of the respective booking.

10. Intellectual Property

Unless otherwise indicated, texts, photographs, graphic elements, logos, design and other content belonging to BETWEENSROOTS, Lda. made available on this website are protected by applicable intellectual property legislation.

Reproduction, distribution, alteration, or use of content for commercial purposes without prior authorization from the respective owner is not permitted, except in cases provided for by law.

Content belonging to third parties remains subject to the rights of their respective owners.

11. External Links and Services

The website may contain links to websites, maps, social networks, booking platforms, or other services belonging to third parties.

BETWEENSROOTS, Inc. does not control the operation, content, availability, or privacy policies of these external services.

12. Website Availability

BETWEENSROOTS, Inc. will endeavor to ensure the availability and proper functioning of the website.

However, temporary interruptions may occur as a result of maintenance, updates, technical problems, or other circumstances beyond its reasonable control.

13. Liability

BETWEENSROOTS, Inc. strives to keep the information provided accurate and up-to-date, but errors, omissions, or outdated information may occur.

Whenever inaccuracies are detected, reasonable efforts will be made to correct them.

Nothing in these Terms and Conditions is intended to exclude or limit consumer rights or liabilities that cannot be legally excluded or limited.

14. Protection of Personal Data

The processing of personal data carried out through this website is governed by applicable law and the **Privacy Policy** provided on the website.

15. Cookies

The website may use cookies and similar technologies.

The use of non-essential cookies depends on the choices made by the user through the consent management mechanism.

For more information, please consult the **Cookie Policy**.

16. Amendments

BETWEENSROOTS, Inc. may amend these Terms and Conditions whenever necessary, particularly due to legal, technical, or service-related changes.

The updated version will be published on this website.

17. Applicable Law

These Terms and Conditions are governed by Portuguese law and applicable European Union law, without prejudice to mandatory consumer protection rules.

**Last updated: September 2026.**